Health Advocate is an on-demand concierge service that helps individuals navigate the health system or answer any benefit-related questions. The Health Advocate service is made even better by having it always available through the Maxwell Health mobile application. For more information, read about the services Health Advocate provides to employees.
Maxwell Health’s integration with Health Advocate automatically generates and sends a pre-formatted file to Health Advocate on a weekly basis that includes a list of all active employees eligible for Health Advocate, as well as their demographic and current product information.
Included in this article:
Enrolled members will access Health Advocate from the convenience of their smartphone, within the Maxwell Health mobile app, or by phone/email.
To access Health Advocate via smartphone, members will tap Help on their Maxwell Health mobile app, and send any question from a predefined list to Health Advocate, attaching pictures as needed. Within 24 business hours, Health Advocate will be in touch with the member via the method they prefer (secure email or phone).
You can also access Health Advocate via phone (call 855-207-3774) or email (firstname.lastname@example.org).
Please note that an employee must be currently enrolled in the Health Advocate product to use its services. If they are currently enrolled in Health Advocate, it will be listed under People > Active Employees > View Profile > Enrolled Products.
The Health Advocate integration does not need to be set up for your employees to use their Health Advocate product. However, you’ll want to have the integration set up as soon as possible. That way, Health Advocate will have access to your employees’ information, and be able to assist them.
Once the integration is set up and turned on, a file containing information on all active employees eligible for Health Advocate and their dependents will be sent from Maxwell Health to Health Advocate automatically weekly on Saturday at 1am ET. The information includes:
Demographic information (including SSN, address, DOB, etc.)
Information on their currently enrolled products (including name, type, effective dates, summary, and termination date if applicable)
View a status of your syncs, and a record of every sync that has occurred in the integration log, which can be found under Settings (see screenshot below). Manually sync at any time by clicking Sync in the Health Advocate Integration page (see screenshot below).
Settings > Integrations > Health Advocate under Current Integrations tab > Details > Log
Health Advocate costs $1.45 per employee per month. This includes Core Advocacy and Medical Bill Saver Services. On the first of every month, Maxwell Health will bill the employer based on the number of employees eligible to use Health Advocate the previous month. There is no pro-rating or discounted rates.
If you offer Health Advocate to your employees through Maxwell, this integration will be added and turned on by the Maxwell Health team, with information provided by your Advisor.
If you're an HR Administrator, please talk to your Advisor if you’re interested in using the Health Advocate. If you're an Advisor, please include the request for Health Advocate and the integration at implementation, or use this form to request it off-cycle.
After your integration has been set up and turned on, we’ll ask you to set up notifications for your Health Advocate integration.
For technical questions about the Maxwell Health + Health Advocate integration, please contact Maxwell Customer Support at email@example.com or (866) 629-7445.
For more general questions about the Maxwell Health + Health Advocate integration, please contact your Advisor or the Maxwell Health Marketplace Team at firstname.lastname@example.org. For questions regarding the Health Advocate product, please contact your Advisor or your Health Advocate representative.