About the LifeLock Integration

Maxwell Health’s integration with LifeLock automatically generates and sends a pre-formatted file to LifeLock on a weekly basis that includes information (detailed below) on employees who have engaged with the LifeLock product.

Included in this article:

 

Get started

If you offer LifeLock to your employees through Maxwell, this integration will be added and turned on by the Maxwell team.

If you're an HR Administrator, please talk to your Advisor if you’re interested in using the LifeLock integration. If you're an Advisor, please include the request for the integration at implementation, or use this form to request it off-cycle.

How the integration works

Once the integration is setup and turned on, a file containing the following information will be sent from Maxwell Health to LifeLock on a daily basis (at 9:45pm ET):

  • List of all employees currently enrolled in LifeLock. This lets LifeLock know the employee is still eligible for the subscription service and keeps their account active.
  • List of employees who have checked out with the LifeLock product in Maxwell Health.

List of any employees who have been terminated in Maxwell. Please note that LifeLock is portable. Meaning, when an employee is no longer covered by their employer they can contact Excelsior Companies directly to set up a self-pay account. See the LifeLock Portability Flyer for more info.

 

Support

For technical questions about the Maxwell Health + Lifelock integration, please contact Maxwell Customer Support at support@maxwellhealth.com or (866) 629-7445. For more general questions about the Maxwell Health + Lifelock integration, please contact your Advisor and/or the Maxwell Health Marketplace Team at marketplace@maxwellhealth.com. Employees should contact LifeLock Member Support for help with their product:

  • LifeLock Enrollment Support (Employer/Partner Support):  1-866-917-2555 memberservices@excelsiorcompanies.com
  • LifeLock Member Services (Enrollee Support): 1-800-LIFELOCK Member.services@lifelock.com

Employees can also receive support through the LifeLock mobile app.

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