Internet Explorer Announcement

Maxwell Health is joining other software organizations in discontinuing support of Internet Explorer (IE). On March 1, 2020, IE will no longer be supported. If you are using IE to log into Maxwell, we recommend you switch to Microsoft Edge or another more powerful, supported browser, to improve your Maxwell experience.

Why is Maxwell removing support?

In 2015, Microsoft chose the Edge browser as an upgrade to (and eventual replacement of) Internet Explorer. Because of this, Internet Explorer no longer receives major updates needed to support modern web apps like Maxwell Health. This can disrupt the experience you have when accessing an application like Maxwell Health through your browser. Microsoft has also put out a statement alerting customers about using Internet Explorer as their default browser, explaining that it can no longer meet the standards of modern applications.

Giving you the best experience when you access Maxwell matters. We ask that you use a supported browser to improve your Maxwell experience. Outdated browsers such as Internet Explorer may not be compatible with our latest features.

If you use IE today, we want to give you a heads up now, because we know that switching browsers may be inconvenient, and can be complicated if your IT department makes decisions around what browser you use at work. We hope that by alerting you now, you can have ample time to get your questions answered and transition to a supported browser as smoothly as possible.


What you can expect

Starting today, all Maxwell Health users who log in with Internet Explorer will see a banner at the top of their window whenever they log into their account:

Screen_Shot_2019-10-16_at_11.22.16_AM__2_.png

Starting on March 1, 2020, Maxwell Health will no longer be accessible on Internet Explorer, which is why we recommend switching as soon as you can, and definitely before March 1, 2020. If a user attempts to log in using IE, they’ll see a page asking them to download a supported browser.

Need help?
We want to help in any way we can as you make this transition. If you have any questions for us, our team is ready to help. You can reach us at support@maxwellhealth.com or (866) 629-7445.

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