The Communications tool helps you manage communications with your employees through email and text messages from Maxwell Health.
Maxwell has certain automated messages that employees can receive through text message. Admins and Advisors are not able to customize these messages, but the templates are provided below for you to view.
Note: For more detail on email template communications you can review the System Email Templates article.
Maxwell System Text Message Templates (Not Customizable)
The employee communication preference setting allows employees with a current mobile phone listed in Maxwell to choose to receive important system notifications via text message in addition to the email communications they already receive today.
When enabled, employees can receive text messages for the following automated, system notifications.
Please Note: Text messages are not customizable by Advisors or Administrators.
| Communication | Sends Automatically? | Text Message Template | ||
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Open Enrollment automatic reminder
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Yes, an employee who has not yet checked out of shopping will automatically be sent this message 2 business days before the Open Enrollment End Date. Note: "Reminder Emails" setting on dashboard must be turned "ON" |
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Hi {{user.nameFirst}}, this message is from Maxwell Health. Just a friendly reminder to make sure you log into Maxwell Health and finalize your benefits enrollment in the next 2 business days. You have until {{enrollmentDate}} to do this. Log in here: {{Link}} |
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New Hire/Change Event automatic reminder
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Yes, an employee who has not yet checked out of shopping will automatically be sent this message 2 business days before their shopping period ends. Note:"Reminder Emails" setting on dashboard must be turned "ON" |
Hi {{user.nameFirst}}, this message is from Maxwell Health. Just a friendly reminder to make sure you log into Maxwell Health and finalize your benefits enrollment in the next 2 business days. You have until {{enrollmentDate}} to do this. Log in here: {{Link}} | |
| Employee password reset |
Yes, if an employee clicks Reset Password, they will automatically be sent this message. Note: Admins can also send this manually from the employee's profile in the Admin view. |
Hi {{user.nameFirst}}, this message is from Maxwell Health. A password reset has been requested by you or your HR Administrator. Click the link to reset your password for Maxwell Health: {{Link}} | ||
| Employee has forms to sign | No, but you have the option of sending an employee a notification when you send them any form manually. | Hi {{user.nameFirst}}, this message is from Maxwell Health, your employer’s benefit system. You have {{numberOfForms}} form(s) to review and sign. It's all done electronically and should only take a few minutes! Click the link to review and complete in Maxwell Health: {{Link}} | ||
| Employee needs to authorize changes to a form |
Yes, an employee will be sent a notification if an Administrator makes changes to a form the employee has already signed. | Hi {{user.nameFirst}}, this message is from Maxwell Health. Your Administrator made some changes to a form you recently completed. Please review and approve the changes in Maxwell Health: {{Link}} | ||
| Employee form reminder |
Yes, an employee will be sent a notification if they have any forms that remain unsigned after 1 business day, and weekly after that. | Hi {{user.nameFirst}}, you have {{numberOfForms}} form(s) to review and sign in Maxwell Health. It's all done electronically and should only take a few minutes! Click the link to get started: {{Link}} | ||
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Employee confirmation of benefits
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Yes, an employee will automatically be sent this message after they click Submit Enrollment in the shopping experience. |
Hi {{user.nameFirst}}, this message is from Maxwell Health. Congratulations on making your benefit elections! This has been submitted to your administrator. Once approved, any benefits you chose to enroll in will become available to you on their effective date. If you have any questions on this, contact your benefits administrator. In the meantime, you can always log into Maxwell to review what you chose and make any changes here: {{Link}}
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Employee Password Update Alert |
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Yes, an employee will automatically be sent this message after the password on their account has been updated. | Hi {{user.nameFirst}}, this message is from Maxwell Health. You’ve successfully changed your Maxwell Health account password. If you didn’t make this change, please email support@maxwellhealth.com or call 1-866-629-7445. | |
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Employee Account Temporarily Locked |
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Yes, an employee will automatically be sent this message after a number of unsuccessful login attempts. | Hi {{user.nameFirst}}, this message is from Maxwell Health. We’ve temporarily locked your account after a number of failed sign in attempts. If you believe an unauthorized person is attempting to access your account, please email support@maxwellhealth.com. |