Either the employee or the Administrator can request a change to employee information and/or benefits in Maxwell Health. When a change is triggered, the employee or Administrator is required to choose a reason for the change. However, the employee does not have all change reasons available to them that the Administrator does (for example, they cannot choose "Change of Compensation"). Read more about Change Reasons here.
The Administrator requests a change that's visible to the employee
While an employee should really be requesting a change that's visible to them (such as "Change of Address"), you can also do this as the Administrator. Keep in mind that if you request the change, you need to also make the updates to information and products on behalf of the employee.
Check out the workflow below: